Refund Policy

# Refund Policy for Alex Store Effective Date: July 21, 2026 At Alex Store, we offer digital products like subscriptions, accounts, and activation keys. Due to the nature of these products, our refund policy is designed to be fair while protecting our business. ## 1. Digital Products All products sold are digital. Once purchased and delivered (e.g., activation key, account details, subscription link), the product is considered used. ## 2. No Refunds Generally Generally, digital products cannot be returned or exchanged after purchase and delivery. This is because: * **Product Nature:** Digital items cannot be physically returned or verified as unused after delivery. * **Immediate Use:** Products can be used instantly upon delivery, making returns impractical. ## 3. Exceptions for Refunds Refunds may only be considered in these rare cases: * **Product Not Working:** If the purchased product is fundamentally faulty upon delivery, and our support team cannot resolve the issue within 48 hours of your report. Clear proof of the fault is required. * **Product Not Delivered:** If the product is not delivered within 24 hours of purchase, and our support team cannot provide it or resolve the issue. ## 4. How to Request a Refund If your situation meets the above conditions, please follow these steps: 1. **Contact Support:** Reach out to Alex Store support via @[email protected] or our ticket system] within 48 hours of discovering the issue. 2. **Provide Information:** Include your order number, a detailed description of the problem, and any supporting evidence (e.g., screenshots, video recordings). 3. **Review:** Our team will review your request and verify the issue. This may take some time. 4. **Decision:** We will inform you of our decision. If approved, a refund or replacement will be processed. ## 5. Refund Processing Approved refunds will be processed to the original payment method, unless otherwise agreed. It may take 5-10 business days for the refund to appear in your account, depending on your bank or payment provider. ## 6. Policy Changes Alex Store reserves the right to modify this Refund Policy at any time. Changes will be posted on this page and become effective immediately upon posting. Please review this policy regularly. ---